In 2009, Morneau Shepell began its relationship with Bristol-Myers Squibb through a full-scope health and benefits outsourcing program as a sub-contractor of IBM. Bristol-Myers Squibb’s main objective was to accomplish a transformation of their employee self-service tools and communication procedures to achieve the highest annual open enrollment participation to date. In the beginning, the partnership included responsibility for all tier 2 calls, full data management for payroll deductions, life and milestone events, COBRA, retirement processing, premium calculations and reporting, and direct billing.