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Morneau Shepell developed an updated and centralized database to consolidate human resource changes, health and welfare administration, pension administration, risk management information and a billing solution to support consolidated invoices for all services.

The client planned to implement a co-sourced service model where they would retain administrative responsibility and employee interactions, including claims advocacy. Making such a change required a partner that could provide the tools, services, and experience needed to ensure success.

Morneau Shepell’s expertise garnered from numerous similar implementations gave the client’s staff the confidence that the project would be done correctly and on time. They were not disappointed.

Morneau Shepell’s array of end-to-end solutions allowed the organization to centralize services with a single vendor. Morneau Shepell assumed responsibility for COBRA administration, retiree administration, direct billing, full QMCSO administration, and more. Plan members accessed these tools through a single website. Managers benefitted from equally centralized website access and reporting.