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Distressed employees ineffective for eight days per month due to lost productivity

They may be at work, but employees struggling with mental health issues are less than half as effective as healthy people

CHICAGO, May 14, 2019 – Distressed employees spend more than one third of their time at work being unproductive and average one full day off sick per month.

This revelation comes with the release of Workplace Well-being: A Summary of the 2018 Workplace Outcome Suite Annual Report, released in partnership with the International Employee Assistance Professionals Association (EAPA). The report is based on data from multiple employee assistance providers worldwide (not just from Morneau Shepell) and over 23,000 employee use cases.

According to the research, employees struggling with mental health or other well-being issues are unable to concentrate on their job, a symptom known as “presenteeism,” for more than a third of the total scheduled work time (38 percent) – or about eight total days per month. For context, it is more than twice as much as the typical “healthy” employee.

In addition, these employees are also absent from work for an average of 7.36 hours per month – almost one full working day. 

The most common clinical issues behind the reduced productivity were related to mental health (i.e., depression, anxiety) or personal stress (40 percent of cases), followed by relationship problems of marriage or family life (29 percent), work and occupational issues (18 percent), and alcohol misuse and drug problems (four percent). 

The report looks at the utilization and effectiveness of employee assistance programs (EAPs) and found that about eight out of every 10 cases for counseling were self-referrals, with referrals from a family or other source at seven percent, supervisor referrals at five percent, and a mandatory referral from HR or the employer at only two percent. Thus, 98 percent of cases were people voluntarily using the EAP for counseling. 

“The results of the research demonstrated that there is a good reason for employers to use an EAP to support distressed employees and enhance overall employee well-being,” said Barb Veder, vice president and chief clinician, Morneau Shepell. “After use of EAP-provided counseling, problem rates were reduced for every aspect measured in the report where employees need support. Thus, EAPs help to reduce the risks associated with workplace problems.”

Measured over a three-month period of distress, changes in the outcomes revealed that almost five days of productive work time were restored per case due to the use of EAP counseling. This result was worth an estimated US$1,731 per case. With typical annual levels of program use and cost, the return on investment for EAP counseling was estimated at $3.37:1.

After use of EAP-provided counseling, problem rates were reduced for the five outcomes measured in the report. Thus, EAPs help to reduce the risks associated with workplace problems.

  • Having a “problem” with work presenteeism was reduced from 56 percent to 28 percent of all cases.  
  • Having a “problem” with life satisfaction was reduced from 38 percent to 17 percent of all cases.   
  • Having a “problem” with work absenteeism was reduced from 34 percent to 14 percent of all cases.
  • Having a “problem” with work engagement was reduced from 31 percent to 21 percent of all cases.
  • Having a “problem” with workplace distress was reduced from 22 percent to 13 percent of all cases.

To read Workplace Well-being: A Summary of the 2018 Workplace Outcome Suite Annual Report, visit:

To read the full 2018 Workplace Outcome Suite Annual Report, visit:

About Morneau Shepell

Morneau Shepell is the leading provider of technology-enabled HR services that deliver an integrated approach to well-being through our cloud-based platform. Our focus is providing everything our clients need to support the mental, physical, social and financial well-being of their people. By improving lives, we improve business. Our approach spans services in employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and benefits consulting, actuarial and investment services. Morneau Shepell employs almost 5,000 employees who work with some 24,000 client organizations that use our services in 162 countries. For more information, visit


Heather MacDonald
Morneau Shepell