President and Chief Executive Officer
Stephen Liptrap is President and Chief Executive Officer of Morneau Shepell. Mr. Liptrap first joined the Company’s senior executive team in 2008, bringing with him more than 25 years of senior executive experience in the high tech, consumer packaged goods and retail sectors. In 2010, he was appointed Executive Vice President and General Manager of Morneau Shepell’s largest business unit, Employee Support Solutions. Then in July 2016, Mr. Liptrap was appointed Chief Operating Officer, responsible for leading the Company’s business operations and functions. Mr. Liptrap is a member of the Business Council of Canada, and a member of the National Committee for CAMH’s 150 Leading Canadians for Mental Health. He has served on the HR Committee for the 2015 PanAm Games, the Canadian Board of Directors for NCR and the Pension Board for Europe for a large technology company. He is a frequent speaker and thought leader on HR issues facing organizations today. Mr. Liptrap holds an Honours Business Administration degree from the Ivey Business School (University of Western Ontario), is a recent graduate of the Harvard Advanced Management Program and is a Certified Human Resources Executive (CHRE).
Executive Vice-President, Administrative Solutions and Chief Operating Officer
Pierre Chamberland is Executive Vice-President of Administrative Solutions and Chief Operating Officer. Mr. Chamberland is responsible for the overall management of Morneau Shepell’s outsourcing practice, and oversees pension and benefits administration services for the Company as a whole. Since joining the Company in 1982, Mr. Chamberland has been involved in both consulting as well as outsourcing on pensions and benefits. In his current role, he brings extensive experience and understanding of the Canadian and U.S. outsourcing environment, having worked with clients throughout North America, including large corporations, as well as government, public and para-public organizations. Early in his career, Mr. Chamberland managed many significant benefits and pension administration implementation projects. He was also the primary driver behind the launch of the innovative Ariel® suite of software for pension and benefits administration. He continues to provide strategic consulting and project management support on new client implementation projects. Mr. Chamberland is active in the local community and has been personally involved for several years in the annual United Way campaign, where he acts on behalf of the HR consultants sector. Mr. Chamberland graduated from Université Laval in 1982 with a degree in Actuarial Sciences. He became a Fellow of the Canadian Institute of Actuaries and of the Society of Actuaries in 1986.
Executive Vice-President and U.S. Chief Commercial Officer
Neil King is Executive Vice-President, Enterprise Business Development and U.S. Chief Commercial Officer. His portfolio also includes leading sales for the Company’s Administrative Solutions business in the United States, its public sector growth strategy and customer relationship management. Mr. King joined the Company in 2009 and was previously Senior Vice President of Enterprise Client Development. While working in the Employee Support Solutions business, Mr. King helped lead the Company to become one of the largest employee assistance program providers in the world and to significantly increase customer satisfaction. Prior to joining Morneau Shepell, Mr. King held senior international sales leadership roles in Fortune 1000 companies. Mr. King holds an Honours degree in Business from Wilfrid Laurier University and an MBA from the University of Toronto’s Rotman School of Management. He is active in the community and within Morneau Shepell where, for the last eight years, he has been a key contributor to the Company’s Kakuma initiative to build a technology centre and a high school for girls in a refugee camp in northern Kenya.
Executive Vice-President and General Manager Employee Support Solutions
Rita Fridella is Executive Vice President and General Manager, Employee Support Solutions. In leading the Company’s team, Ms Fridella brings more than 30 years’ experience in the organizational health field. She has been with the Company since 2001 and has previously served as Senior Vice President, Operations for Employee Support Solutions and Chief Clinician for the Company. Ms Fridella was certified as a Six Sigma Black Belt in 2008 and throughout her career has led strategic initiatives to improve Company systems and processes. Ms Fridella holds multiple advanced degrees that include an Executive MBA and Advanced Graduate Diploma in Management, both from Athabasca University, and an MEd in Counselling Psychology from the University of Toronto. She also holds an Honours BA (combined Philosophy and BPsychology) from York University and an advanced certificate in professional mediation from the University of Windsor.
Vice-President, U.S. Public Sector
Jim Kelly has been active in supporting the unique human capital challenges facing state and local governments and multi-employer funds for nearly ten years. He recently joined Morneau Shepell to lead their growth in the U.S. public sector market. Since 1980 his role has been to design and deliver pension, health, benefits and HR solutions to both public and private organizations in the large and mid-sized markets. Prior to joining Morneau Shepell, Jim was the State and Local Government Market Leader for Aon Hewitt. Jim is currently a participating member of IFEBP, NASCA, NASRA, NCPERS, NCTR, PRISM and SALGBA working to support education and information exchange within the benefit administrator and vendor community. He holds a Bachelor of Science degree from Arizona State University and currently resides in Atlanta, Georgia with his wife Laurie, five children and 2 grandsons.
Vice-President, U.S. Health and Welfare Solutions
Heidi Lumbrezer is the Vice-President of U.S. Health and Welfare Solutions. She is responsible for managing new business engagements and the evaluation of potential corporate market clients for Morneau Shepell. This includes managing the sales cycles and working directly with prospective clients, or in conjunction with their consultants/brokers/advisors, to ensure that Morneau Shepell’s solution and culture match up with those of our prospective clients. She works through solutioning and discovery to ensure that the pricing and solutions match the requested scope and coordinates the Morneau Shepell teams to ensure a high quality response. Heidi has more than 17 years of benefits experience. Her area of expertise is in Health and Welfare and ancillary services. Prior to Morneau Shepell, she worked for several large outsourcing organizations. She has held new business positions as well as leadership positions for the large enterprise market in the U.S. as well as globally. Heidi holds a B.S. degree from Illinois State University.
Senior Vice-President, U.S. Client Development and Managing Partner
Carey McKenzie leads our Client Development organization and supports execution of our overall business strategy in the U.S. He is responsible for ensuring client success and for driving the development and execution of our growth strategies. His primary objective is to help clients achieve the maximum value for their investments and ensure that Morneau Shepell consistently delivers best in class solutions and services to the market. Carey has deep roots at Morneau Shepell. He started with the organization in 1999 as senior data management analyst and since then has held positions in solutions architecture, technology implementation, service delivery management, client development and product. In addition to his time with Morneau Shepell, Carey has had extensive experience in benefits technology delivery, including time at Mercer HR Services where he held roles in service operations leadership and client relationship management. Carey has a master’s certificate in project management from York University’s Schulich School of Business and an Advanced Leadership Certificate from Emory University’s Goizetta Business School. Carey also holds a diploma in information management and computer application development from the Jamaican Institute of Management.